Privacy

Who we are

Organizr Inc. (“we”, “us”) operates AdKept, an AI answering and booking service for UK property-service businesses. This policy explains what personal data we collect, why we use it, how long we keep it, and the rights you have.

Questions about this policy or your data: hello@organizr.ai.

Who this policy covers

We process personal data about:

• People who create an AdKept account or use the dashboard (customers).
• Callers who ring an AdKept number, including demo and overflow calls (callers).
• Staff or engineers named in a customer’s account so jobs can be booked to the right person.

Data we collect

Account data. Business name, email address, sign-in details (including Google sign-in if you choose it), working hours, coverage, and engineer names.

Phone data. The dedicated UK number we buy for your ads, numbers you give us so we can reach you, and caller numbers that come in on AdKept lines.

Call data. Audio, recordings, transcripts, summaries, call length, outcome (answered, booked, callback), and notes taken to qualify the job.

Booking data. Caller name, postcode, job type, appointment time, assigned engineer, and confirmation details.

Calendar data. If you connect Google Calendar, we read free/busy times and write booked jobs so we do not double-book.

Billing data. Plan, minutes, and payment status. Card details are handled by our payment processor. We do not store full card numbers.

Website and device data. Technical logs needed to run the site and keep accounts signed in, such as IP address, browser type, and session cookies.

How we use data

We use personal data to:

• Create and run your AdKept account and dedicated number.
• Answer calls under your business name, qualify the job, and book or take a callback.
• Route gas and carbon monoxide emergencies to the National Gas Emergency Service when that is the right next step.
• Show recordings, transcripts, and booked jobs in your dashboard.
• Send transactional SMS after a booking is confirmed, or when the caller messages you first or agrees on the call.
• Take payment, add minutes, and handle refunds.
• Keep the service secure, debug faults, and prevent abuse.
• Reply when you contact us.

We do not sell personal data. We do not use caller data to market other products to those callers.

Calls, recordings, and messages

Calls to AdKept numbers may be recorded and transcribed so we can run the service and so you can review what was said. If you are a customer, you are responsible for telling callers about recording where the law requires it.

Under PECR we do not send silent SMS or WhatsApp after a missed phone call. We only text after a booking is confirmed, or if the caller messages you first or says yes on the call.

Legal bases

Where UK GDPR applies, we rely on one or more of these bases:

• Contract — to provide AdKept to customers who sign up and pay.
• Legitimate interests — to answer and book calls for a customer’s business, keep the service secure, and improve reliability, where those interests are not overridden by the individual’s rights.
• Consent — where we need it, for example certain cookies or optional connections. You can withdraw consent at any time.
• Legal obligation — where we must keep records or respond to a lawful request.

Who we share data with

We share personal data only as needed to run AdKept, including:

• Voice, telephony, and messaging providers that carry calls and booking texts.
• Hosting, database, and authentication providers.
• Payment processors for checkout and subscriptions.
• Calendar providers you choose to connect, such as Google.
• Professional advisers or authorities if the law requires it, or to protect rights, safety, or the service.

Those providers may only use the data to provide their service to us. Some are outside the UK. When we transfer data internationally, we use appropriate safeguards such as standard contractual clauses.

How long we keep data

We keep account and call records for as long as your account is active and as long as we need them to provide the service, handle billing, or meet a legal duty. If you stop paying, your AdKept number goes back into the pool. We then delete or anonymise personal data when it is no longer needed, unless we must keep it longer.

Cookies and sign-in

We use essential cookies and similar technology to keep you signed in, remember signup details for a short time, and run the site securely. These are required for AdKept to work. We do not use advertising cookies to track you across other sites.

Your rights

Depending on where you are, you may have the right to access your data, correct it, delete it, restrict or object to certain processing, and ask for a copy in a portable format. You may also complain to the UK Information Commissioner’s Office or another supervisory authority.

To use these rights, email hello@organizr.ai. We may need to confirm who you are before we respond.

Children

AdKept is built for businesses. We do not knowingly collect personal data from children.

Changes

We may update this policy as AdKept changes. The date at the top will change when we do. Continued use of AdKept after an update means you accept the revised policy.

Contact

Organizr Inc. For privacy questions, requests, or complaints, email hello@organizr.ai.